Support
Shipping Policy
Backdoor ships both in-stock pairs and backorder products. Timing depends on the product status shown on the product page at the time you place the order.
In-Stock Orders
- Pairs marked in stock are prepared first and ship with tracking after fulfillment.
- Shipping speed at checkout depends on the method you choose and your delivery region.
- Orders over the free-shipping threshold qualify for free standard shipping.
Backorder Items
- Products marked as backorder include an estimated lead time on the product page.
- Mixed orders can ship on the longer backorder timeline if all items are sent together.
- If a backorder timing changes materially, support can help review the order status.
Tracking
- Tracking is sent after the order is fulfilled and handed to the carrier.
- Carrier scans can lag behind shipment pickup, especially during weekends or volume spikes.
- Use the tracking page if you need a live status update after checkout.
International Delivery
- Transit windows can vary by customs processing and local carrier handoff.
- Customers are responsible for local import duties or taxes where applicable.
- Delivery estimates are not guarantees once the carrier controls the shipment.